Thank you for shopping with Kalasa. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

Products may be returned within 7 days of delivery if:

• The product is damaged or defective

• The wrong item was delivered

• The product does not match the description

The product must be unused and in its original packaging.

2. Non-Returnable Items

The following items may not be eligible for returns:

• Used or damaged items caused by misuse

• Items without original packaging

• Products marked as non-returnable

3. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.

If approved:

• The refund will be processed to the original payment method

• Refund processing may take 5–10 business days

4. Exchange

If you receive a defective or damaged product, we will replace it at no additional cost.

5. Return Shipping

Customers may be responsible for return shipping charges unless the return is due to:

• Damaged product

• Wrong product delivered

6. Cancellation Policy

Orders can be cancelled before shipment. Once the order is shipped, cancellation may not be possible.

7. Contact for Returns

To initiate a return or refund request, please contact:

Email: [your email]
Phone: [your phone]
Address: [business address]